Program Refunds, Cancellations & Changes

You can cancel your STAR® program within fourteen (14) calendar days of purchase, so long as you have not progressed beyond Module 1 of the program. If you want to cancel, please email [email protected]. A refund will be arranged minus $250 + VAT to cover the non-refundable qualification registration fee and administration charges. After 14 calendar days, no refunds are possible.

It is your responsibility to complete your program. Notion’s Mission Control Team will be on hand to support you. We are unable to provide a refund if you fail to complete the content within the allocated time (12 months).

You are able to upgrade (or downgrade) to a different level of the program. If you want to do this, please contact us to discuss the specific fees. ‘Guided Learning Hours’ and module completion data can be ported across programs, however, you will need to pay another registration fee for the newly selected qualification.

Where ‘Practitioner’ sessions or other small group work are included as a part of your program, you will have a choice of dates and times available to book these sessions. Once these are booked they are not transferable or refundable. If as a result of missing a booked session, you are unable to complete your qualification, additional sessions will need to be booked and you will be charged a fee for these. Please contact Notion for further information on fees for booking extra sessions.

Product Returns

Our standard returns policy is 30 days from purchase​

If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we'll offer a full refund. This does not affect your statutory rights

The refund will be issued to your original payment card, usually within 3-5 working days or receipt of your returned item(s)